Privacy Policy

Last updated: November 24, 2025

Front Row Advantage, Inc. (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website (“Site”) and through our programs, forms, and donation platforms.

By using our Site or submitting information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

Name
Email address
Phone number
Address
Organization or business name (for partners)
Emergency contact information (for volunteers or youth programs)
Payment information (for donations, processed securely by third parties)
Background check information (only when required by law or program policy)
Parent/guardian information for youth participation

B. Automatically Collected Information

When you visit our Site, we may collect:

IP address
Browser type
Device type
Pages viewed
Time spent on the Site
Cookies and similar tracking tools

This helps us improve Site performance and user experience.

2. How We Use Your Information

We use personal information to:

Register program participants
Process volunteer applications
Conduct required background checks (where applicable)
Process donations and send receipts
Communicate updates, program details, or newsletters
Respond to inquiries from contact or partnership forms
Improve our programs, outreach, and website services
Maintain safety, accountability, and program integrity

We do not sell or rent your information to third parties.

3. How We Store & Protect Your Information

We take reasonable and appropriate steps to protect your personal information from:

Loss
Misuse
Unauthorized access
Disclosure
Alteration

Only authorized staff and volunteers with a legitimate need may access sensitive information. Background check results, minors’ information, and donor data are stored securely and handled with strict confidentiality.

4. Sharing of Information

We do not share personal information except in the following situations:

With service providers (donation processors, background check systems, email platforms)
As required by law, such as child safety reporting
With your consent (e.g., partnership collaborations or referrals to support agencies)

We never share youth or family information publicly without written permission.

5. Donations & Payment Information

All donations are processed through secure third-party payment processors (e.g., Wix Payments, PayPal, Stripe).

We do not store your full payment details on our Site.

6. Children’s Privacy

We are committed to protecting the privacy of children.

For minors participating in programs:

A parent or legal guardian must provide consent
Personal information is used only for program purposes
Information is not shared without written consent

We do not knowingly collect personal information from children online without the involvement of a parent or guardian.

7. Cookies & Tracking Tools

Our Site may use cookies to:

Improve user experience
Analyze website traffic
Customize content

You may disable cookies in your browser settings, but certain Site features may not function properly.

8. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
You access external sites at your own discretion.

9. Accessing or Updating Your Information

You may request to:

Access the information we have about you
Update or correct your information
Request removal from email lists

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site indicates acceptance of the updated policy.

11. Contact Us

For questions, updates, or concerns regarding this Privacy Policy, contact:

Email: programs@FrontRowAdvantage.org
Phone: [888-832-4880

Address: [4526 S. MLK, Lansing, MI 48910